The IVR puts the caller in the right queue straight away. Recordings, transcripts and SLA figures all sit in one dashboard, with no separate telephony tool to buy.
A contact centre needs one place for both calls and cases. Here are the questions that come up most.
Automations and macros speed up replies, and having the contact history on screen means the customer isn't asked the same questions again.
Yes. Phone, email and web forms feed one queue, so the agent always works with the full context.
KPI reports cover agent performance and response times, and SLA rules watch the deadlines on each case.
Debesis connects to telephony and to your CRM, so customer records and call recordings are available inside the ticket itself.
Four modules that stand in for traditional telephony — no separate PBX to buy, no VoIP consultant to hire.
A phone menu that routes: the caller picks a department and the call goes to an available agent with the right permissions.
Calls are recorded automatically and transcribed by AI, so a keyword search runs across hundreds of hours of recordings instead of listening through them.
Active calls, average wait, SLA performance and the best-performing agents, updating second by second.
The agent sees the history of calls, orders and tickets before answering, which takes the guesswork out of the first minute of the conversation.