Customer service system

Your whole service department in one tool

Requests from every channel, queues with owners and deadlines, automation for what repeats and reports that show where the work stops.

One queueQueue routingAutomationFull history

Why connect them

What a request handling system actually does

It turns messages scattered across mailboxes, phones and forms into numbered cases that someone owns and something measures.

A message, a call or a form entry gets a number, a category, an owner and a due time — instead of living in somebody’s inbox.

Cases are routed to the right team, so holidays and sick days stop being single points of failure.

Earlier contacts are attached to the person, which shortens each next conversation.

How it works

Routing is what separates a shared mailbox from a service system.

IntakeRequests from e-mail, phone, forms, SMS, the portal and API land in one place.
CategoryThe category decides the path and the deadline: complaint, order, technical issue, billing.
Queue and ownerThe case goes to the right queue; somebody is responsible for it by name.
AutomationRepetitive cases — status updates, confirmations, standard answers — close without a person. In one e-commerce deployment that covered 55% of requests.
Closure and measurementHandling time, first-contact resolution and service level are reported per queue and per agent.

Who it is for

Teams where the number of requests outgrew what a shared mailbox can hold.

Pielęgnacja Obuwia has registered over 2 million requests since 2019, more than 400 a day, with 55% closed automatically.

Smile Institute connects 14 practices, cutting missed calls by 25% and handling time by 20%.

Bank Spółdzielczy runs one service line for its head office and 10 branches, with recordings and KPI reporting.

Follow me! cut response time by 60% and raised call answer rate by 35% within three months.

What is a request handling system?

Software that turns every incoming message into a numbered case with an owner, a category and a deadline, and measures how the team handles it.

How is it different from a shared mailbox?

A mailbox has no owner, no deadline and no measurement. A service system routes cases to queues, watches the clock and reports the result.

Can repetitive cases be automated?

Yes. Rules close standard cases — in one e-commerce deployment they cover 55% of all requests.

Does it keep customer history?

Yes, every contact is attached to the customer, regardless of the channel it came through.

Does it handle phone calls too?

Yes, with the telephony module: a call becomes a case with a recording and the history at hand.

How much does it cost?

Plans are priced per agent: 119, 149 and 169 PLN net per user per month, with a 10% discount on annual billing.