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Helpdesk software

Helpdesk software you put to work in days, not quarters

Every channel, SLA control and reporting are in the plan from day one. There is no separate module to buy once the team grows.

E-mail, phone, formsSLA controlReports includedCloud

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Why connect them

What “full helpdesk” means here

Helpdesk software collects requests from every channel, turns them into numbered cases with an owner and a deadline, and shows whether the team is keeping up. The difference between vendors is usually what you have to pay extra for.

Channels in the base plan

E-mail and phone from the first plan, web forms and SMS from the second, the customer portal in the third. Nothing is a paid add-on inside a plan.

Deadlines that are visible before they pass

Every case has a category, an owner and a due time. Cases approaching the deadline appear on the list while there is still time to act.

Reports without an extra licence

Volume, queues, handling times and service level are part of the product, not a separate analytics package.

How it works

Cloud or on-premise

Most teams start in the cloud, because there is nothing to install and nothing to maintain.

  1. CloudYou get an account, we configure channels, categories and SLA rules. No servers, no updates on your side.
  2. Basic configuration includedMailboxes, categories and routing rules are set up as part of the implementation, not billed by the hour.
  3. Data protectionRecordings and contact history are limited by role, and data is processed under a data processing agreement.
  4. Growth without migrationAdding channels, queues or automation means changing a plan, not changing the system.

Who it is for

Who it fits

Teams that answer customers in writing and by phone, and need to prove what happened.

Internal support teams

IT and service desks that need queues, ownership and a record of every request.

Customer service departments

E-commerce, healthcare and B2B services where requests arrive through several channels at once.

Companies with SLA commitments

Where response times are part of the contract, the report is the evidence.

Growing teams

Follow me! cut message response time by 60% after connecting ticketing with a VoIP exchange.

FAQ — helpdesk software

How long does implementation take?

Basic configuration — channels, categories, SLA rules — is part of the onboarding and takes days rather than months. Integrations with other systems can extend that.

Cloud or on-premise?

The standard deployment is cloud, with nothing to install or maintain on your side.

What is included in the price?

Channels appropriate to the plan, SLA control, reports, basic configuration and a dedicated contact person. Support by e-mail and phone runs 08:00–19:00.

Does it handle phone calls?

Yes, with the telephony module a call becomes a case with a recording, and the agent has the customer history at hand.

Can it grow with the team?

Yes. Additional channels, automation scenarios and reporting come with the higher plans — the system stays the same.

How much does it cost?

Plans are priced per agent: 119, 149 and 169 PLN net per user per month, with a 10% discount on annual billing.

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