No hotline, no emails, no calling. The customer logs in to their portal, opens a ticket, and watches its status live. Your team gets the case with full context.
The customer logs in to the portal, fills out a request form, and the ticketing system automatically creates a ticket and assigns it to the right person or team. All further communication – messages, attachments, comments – takes place in a single thread, visible to both the customer and the customer service team.
The customer portal shows the current request status, planned actions, the responsible person, and the entire contact history. Customers don't have to ask for updates, and the team has full case context in one tool, which significantly reduces response time.
Automatic notifications, online access to requests, and the ability to upload files from the portal significantly reduce phone calls and emails along the lines of "what's the status of my case?". The customer service team can focus on resolving cases instead of manually informing customers about each step.
See how the Debesis customer portal supports request handling, ticket automation, and 24/7 customer communication.
A customer portal is a self-service panel connected to the Debesis ticketing system. After logging in, customers can file new requests, complaints, and applications, check ticket status, and review the full customer service history – in one place, without having to call or write emails.
Once the form is filled in, the portal automatically creates a request in the ticketing system, assigns it to the right person, and keeps the entire conversation in one thread. Automatic notifications, statuses, and the option to attach files make request handling faster, more transparent, and less of a load on the team.
The Debesis customer portal is a strong choice for companies that handle a large volume of requests and want to organize customer service: e-commerce, healthcare and beauty, finance, logistics, services, and B2B businesses. Wherever request automation, SLA control, and high-quality customer service matter, the customer portal significantly relieves the hotline and email inboxes.
Four customer portal modules that reduce calls to the hotline and take the load off your service team.
Form tailored to your industry. The customer picks a category, adds a description and attachments — the ticket lands in the queue with full context.
Case status updates in real time. No more "what's going on with my complaint?" calls to the hotline.
Invoices, photos, policies, contracts — the customer downloads them from the portal, the team sees them all on a single ticket card.
All of the customer's previous cases, their orders, complaints, and conversations — in one view, available instantly.