Trusted by — among others
You only pay for active ticketing system users – no startup fees, no hidden costs. Every plan includes multi-channel request handling, reports, and support from the Debesis team.
Choose the plan that best fits the size of your customer service team. You can test all variants with a free trial period.
Basic
For small teams that want to organize emails and phone calls.
99 PLN
/ user / month*
Extended
For companies handling requests from multiple channels – email, web, phone, SMS.
129 PLN
/ user / month*
Comprehensive
For teams that need a customer portal, RMA module, and advanced automation.
149 PLN
/ user / month*
No matter which plan you choose, you get a complete customer service ticketing system along with implementation support. It's a cloud-based ticketing system, so updates and security (a cloud helpdesk system) are on our side. We don't charge extra fees for project kickoff or system updates.
For small teams it's a practical request handling software for small business that grows with your organization.
Can I test the ticketing system before deciding?
Yes. We offer a free ticketing system trial as a trial period, so you can see how a ticketing system demo works with your real customer requests.
How do the ticketing system pricing and request handling cost work?
Ticketing system pricing depends on the number of users and the feature scope. If you're curious about request handling cost, we'll match a plan to your team and processes, and calculate the cost directly based on your number of agents.
Can I mix plans within one team?
Most often the whole team works on one plan, but for larger projects we can arrange individual setups (for example, some users on the Extended plan, others on Comprehensive). This works equally well for medium-sized and large organizations that need a ticketing system for medium-sized business or a ticketing system for large enterprises.
How do you price integrations and additional automations?
Integrations with external systems (CRM, e-commerce, telephony, voicebot) are priced per project – based on a short conversation and the scope. The basic integrations included by default are described on our Integrations page.
See also: ticketing system for banking, ticketing system for local government, ticketing system for call centers and ticketing system for e-commerce. Related articles on the blog: ticketing system for the financial industry and ticketing system for local government.
Leave your contact details – we'll match a plan to the size of your customer service team, show you the ticketing system live, and prepare a pricing proposal.