Debesis is a ticketing system for local government that organizes applications, complaints, and fault reports. The online request handling system gives you a complete case history, deadline control, and reporting on the quality of resident service.
Government offices and organizational units need transparency and timeliness. A ticketing system lets you assign each request to the right department, track SLAs, generate reports, and maintain a consistent service standard.
A resident reports a problem through the form, and the system routes the case to the right unit and tracks deadlines.
Every application has a status, a complete set of documents, and a history of communication with the resident.
The system supports the work of committees and departments, ensuring deadline compliance and complete decisions.
A ticketing system organizes resident requests and makes processing applications easier. Below are answers to the most common questions.
Yes. Requests from forms, emails, and phone calls all land in a single queue, which makes control and reporting easier.
Every case has an owner, a deadline, and a status, and residents can receive automatic notifications.
Yes. KPI reports show case volumes, response times, and service effectiveness across individual units.
The system provides roles and permissions, and a complete decision history supports compliance and process control.