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Ticketing with Shoper

Shoper integration with the Debesis ticketing system

Questions about an order stop being detective work. The agent sees what the customer bought, whether it is paid and where the parcel is — inside the ticket.

Orders in the ticketPayment statusDelivery detailsOne screen

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Why connect them

Why connect a shop with a ticketing system

Most questions in an online shop are about one order: where is it, when will it arrive, can it be returned. Without the integration an agent asks the customer for the order number, then opens another panel to find it.

The order is already on screen

Debesis matches the customer by e-mail or phone number and shows the order with products, payment and delivery data next to the conversation.

Fewer questions back to the customer

No more asking for an order number before help can start. Shorter first replies and fewer messages per case.

One place for every channel

E-mail, phone, contact form and store messages meet in the same queue, so nothing is answered twice or not at all.

How it works

How the integration is set up

Configuration happens in the Integration tab in Debesis, using access data from the Shoper admin panel.

  1. Prepare access in ShoperCreate the API access the integration will use in the store admin panel.
  2. Add the integration in DebesisIn the Integration tab give it a name, select Shoper as the service and provide the store address and access data.
  3. Match the customerRequests are linked to orders by e-mail address or phone number given by the customer.
  4. Handle the case in one screenOrder, payment and delivery details are visible in the ticket, together with the full contact history.

Who it is for

Who benefits most

Anywhere the number of orders grows faster than the support team.

Shops with a growing order volume

When the same team answers more messages every month, removing panel switching is the cheapest way to gain capacity.

Teams handling returns and complaints

A return case needs order, payment and shipment data together — which is what the ticket widget provides.

Shops with phone support

The agent sees the customer history before the conversation ends, so the answer does not depend on what the customer remembers.

Businesses selling beyond the store

If part of the sales happens on marketplaces, the same ticket can also show data from BaseLinker.

FAQ — Shoper and Debesis

What does the integration show in a ticket?

The customer’s orders with products, payment status and delivery details, next to the conversation and its history.

How is the customer matched to an order?

By e-mail address or phone number taken from the request, so agents do not have to ask for an order number.

Do I need a developer to set it up?

No. The integration is configured in the Integration tab in Debesis, using access data from the Shoper admin panel.

Can I use Shoper and another platform at the same time?

Yes. Debesis also integrates with BaseLinker and other systems through API, so a ticket can show data from more than one source.

Which channels does the ticketing system collect?

E-mail, phone, contact forms, SMS and the customer portal — all in one queue with SLA control.

How much does it cost?

Plans are priced per agent: 119, 149 and 169 PLN net per user per month, with a 10% discount on annual billing.

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