Ticketing with InPost
Parcel locker deliveries generate their own kind of question: which locker, what code, how long will it wait. The answers sit in the ticket, next to the conversation.
Why connect them
Support receives questions about deliveries through e-mail, phone and forms. Each one means checking the shipment somewhere else — unless the data comes to the request instead.
The agent sees where the parcel is and answers without leaving the ticket.
A complete first answer removes the follow-up question that would otherwise arrive the next day.
When a parcel is delayed or not collected, the history is attached to the case.
How it works
Configured in the Integration tab in Debesis, using carrier access data.
Who it is for
Shops and operators for whom parcel lockers are the main delivery channel.
Where most orders go to lockers, delivery questions dominate the inbox.
InPost is one of six carriers integrated at a distribution operator serving Poland and 19 EU countries.
Locker returns have their own flow, which the ticket keeps together with the order.
Hundreds of shipments a day mean hundreds of potential questions — each one answered faster.
Parcel status and delivery details next to the customer request, without opening the carrier panel.
Yes. Alongside InPost we integrate DPD, GLS, UPS, FedEx and DHL — all six run together at a distribution operator working in Poland and 19 EU countries.
Through the order or the tracking number, depending on the configuration.
Yes, the platform sends e-mail and SMS notifications about shipment status.
Yes. With BaseLinker connected, orders from marketplaces and their shipments appear in the same ticket.
Plans are priced per agent: 119, 149 and 169 PLN net per user per month, with a 10% discount on annual billing.