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Ticketing with DPD

DPD integration with the Debesis ticketing system

“Where is my parcel?” is the most common question in e-commerce. With the integration the answer is already in the ticket, not in another tab.

Parcel statusTracking numberDelivery detailsFewer follow-ups

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Why connect them

Why shipment data belongs in the request

A question about delivery reaches support by e-mail or phone. Without the carrier data the agent copies a tracking number into another system, reads the status and types it back — for every single message.

Status without switching tools

Shipment data appears next to the request, so the answer takes seconds instead of minutes.

Fewer repeat contacts

A precise answer the first time means the customer does not write again two days later.

Complaints with evidence

Delivery history stays with the request, which matters when a parcel is delayed or damaged.

How it works

How the integration is set up

Configured in the Integration tab in Debesis, using carrier access data.

  1. Prepare carrier accessAccess data for the DPD account that the integration will read.
  2. Add the integration in DebesisGive it a name, select the carrier as the service and provide the access data.
  3. Link the shipmentRequests are connected to shipments through the order or the tracking number.
  4. Answer inside the ticketStatus, delivery details and history are visible next to the customer conversation.

Who it is for

Who benefits most

Anywhere parcels leave daily and customers ask about them.

Online shops

Delivery questions are the largest single category of requests — and the easiest to automate.

Distribution and logistics operators

One distribution operator working in Poland and 19 EU countries handles requests with six carriers integrated: DPD, UPS, FedEx, InPost, GLS and DHL.

Complaints and returns desks

A damaged or lost parcel case needs the delivery history in one place.

Teams with seasonal peaks

When volume doubles, answers that do not require tool switching keep the queue moving.

FAQ — DPD and Debesis

What does the integration show?

Shipment status and delivery details next to the customer request, without opening the carrier panel.

Which carriers can be connected?

Besides DPD we have integrations with InPost, GLS, UPS, FedEx and DHL — deployed together at a distribution operator working in Poland and 19 EU countries.

How is a shipment linked to a request?

Through the order or the tracking number, depending on the configuration agreed during implementation.

Can the customer be notified automatically?

Yes, the platform sends e-mail and SMS notifications — scenarios are set up during implementation.

Does it work together with a shop platform?

Yes. With BaseLinker or Shoper connected, the ticket shows both the order and its shipment.

How much does the ticketing system cost?

Plans are priced per agent: 119, 149 and 169 PLN net per user per month, with a 10% discount on annual billing.

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