Ticketing with BaseLinker
Your support team sees orders, parcels and event history from every marketplace inside the ticket — without switching to the BaseLinker panel.
Why connect them
Debesis brings requests in from e-mail, phone, forms and other systems. BaseLinker holds the orders. Connected, they answer the question every agent asks first: what exactly did this person buy, and where is the parcel now?
Debesis identifies the customer by phone number or e-mail address. A widget inside the ticket lists their orders, products, delivery and payment details and the event history — no separate login.
An agent no longer jumps between marketplaces. Everything needed to answer a question about a complaint or a return is already on screen, which shortens replies and cuts mistakes.
Order status can change automatically when a ticket is closed. You can also report request volume against orders and shipments, which makes planning support staffing easier.
How it works
Two steps on the BaseLinker side, a short form on the Debesis side. No development work.
Who it is for
The integration pays off wherever order accuracy and speed decide how the customer rates the shop.
Own store plus marketplaces means orders scattered across panels. Here they all meet the request that concerns them.
At that volume, every switch between systems costs minutes. Removing it lets the same team handle more requests.
Return and complaint cases need the order, the payment and the parcel in one place — that is exactly what the widget shows.
Large order volumes and questions about shipment status are answered without leaving the ticket.
An API token generated in BaseLinker (My account → API → Generate token) and the Integration tab in Debesis, where you enter a name, choose BaseLinker as the service and paste the token.
The customer is matched by phone number or e-mail address from the request, so agents do not search by order number.
Yes. The widget reads current data from BaseLinker, including delivery and payment details and the event history of the order.
Yes. BaseLinker aggregates orders from marketplaces and shops, and Debesis shows them in the ticket regardless of the channel they came from.
Yes, automation rules can update the order once a request is resolved. The exact scenario is agreed during implementation.
Plans are priced per agent: 119, 149 and 169 PLN net per user per month, with a 10% discount on annual billing. Start with a demo and a trial period.