Powered by Smartsupp
PL Book a demo

Ticketing with Bitrix24

Bitrix24 integration with the Debesis ticketing system

Requests keep their deadlines in Debesis, the relationship stays in Bitrix24 — and the agent sees both sides of the customer in one screen.

CRM record in the ticketCalls in the CRMContact historyAPI

Book a demo

Why connect them

Why connect the CRM with request handling

Bitrix24 holds contacts, deals and the sales history. Debesis holds what the customer reported and when. A support agent who sees only half of that answers more slowly and less precisely.

Customer record next to the request

The agent sees the company, the contact and the history from the CRM without leaving the ticket.

Calls where the work happens

In the Perfekton deployment, calls are handled directly in Bitrix24, so the recruitment team works in one tool instead of two.

One history, two teams

Sales sees the requests raised by their accounts, support sees the commercial context. Neither team retypes the other one’s data.

How it works

How the integration is set up

Configured in the Integration tab in Debesis, using access prepared in Bitrix24.

  1. Prepare access in Bitrix24API access defines what the integration may read and write.
  2. Add the integration in DebesisGive it a name, select Bitrix24 as the service and provide the access data.
  3. Match the customerRequests are linked to CRM records by e-mail address or phone number.
  4. Agree the scopeWhat appears in the ticket and what flows back to the CRM is decided during implementation.

Who it is for

Who benefits most

Teams that already run their sales in Bitrix24 and handle customer requests somewhere else.

Recruitment and agency teams

Perfekton recruits carers for the German market with Polish and German numbers, SMS campaigns and calls handled inside Bitrix24.

B2B sales with after-sales support

The deal lives in the CRM, the service request in the ticketing system — linked by the same customer record.

Teams running outbound campaigns

Calls and SMS to a contact base, with results visible next to the CRM record.

Companies with several communication channels

E-mail, phone, forms and SMS meet in one queue and connect to the CRM contact.

FAQ — Bitrix24 and Debesis

What does the integration show in a request?

The contact or company record from Bitrix24 together with the history, next to the conversation in the ticket.

Can calls be handled inside Bitrix24?

Yes. In the Perfekton deployment calls are answered directly in the CRM, with recordings and statistics available on the Debesis side.

How are requests matched to CRM records?

By e-mail address or phone number taken from the request.

Is development work needed?

No. The integration is configured in the Integration tab in Debesis using API access from Bitrix24.

Does it work with SMS campaigns?

Yes, the platform sends SMS to selected groups — Perfekton uses it to send job offers to its contact base.

How much does the ticketing system cost?

Plans are priced per agent: 119, 149 and 169 PLN net per user per month, with a 10% discount on annual billing.

All integrations